Frequently Asked Questions
Have a question about ordering a cake?
You’re in the right place! These FAQs cover some of the most common questions I’ve been asked about cake orders, flavours, designs, sizes, prices, collection and more.
If you can’t find the answer you’re looking for, please don’t hesitate to get in touch — I’m always happy to help.
If you have any questions that haven’t been answered above please don’t hesitate to get in touch
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I take pride in creating beautiful, delicious cakes that are made with care, attention to detail and a real passion for what I do. I take the time to understand what you’re looking for, communicate clearly throughout, and always aim to exceed expectations. Every cake is made to suit your celebration, from the design and flavours to those little finishing touches that make it special. My reputation is built on quality workmanship and happy customers, with many clients choosing me time and time again and recommending my work to others.
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No. All of my cakes are made to order! We do not have ready-made cakes available for purchase, neither a display of examples for you to choose from.
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I'm based in Stockton-on-Tees and proudly create bespoke cakes for customers across Teesside and North East, including Middlesbrough, Thornaby, Ingleby Barwick, Yarm, Billingham, Norton, Eaglescliffe, Hartlepool, Redcar, Darlington, and surrounding areas.
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To guarantee availability, I recommend booking your bespoke cake as early as possible. Birthday cakes and celebration cakes should ideally be ordered 4-6 weeks in advance, while wedding cakes are best booked 6-9 months before your wedding. Last-minute cake orders may be available depending on my schedule however spaces do fill up very quickly as I only create a limited number of cakes per week, this ensures every cake receives the love and attention it deserves.
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Ordering your custom cake is simple. Complete the enquiry form on my website, providing as much information as possible: your event date, the occasion, the number of servings, your preferred flavours, the theme you have in mind, colour scheme, decorations you’d like on the cake. If you have a budget to stick to, please mention this too. I'll confirm availability and provide a personalised quote.
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Absolutely! Every cake is handmade and designed especially for your celebration. Whether you're looking for a children's birthday cake, luxury birthday cake, anniversary cake, baby shower cake, graduation cake, or christening cake in Stockton-on-Tees, I'll create a design that's completely unique to you.
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Yes! I design elegant, bespoke wedding cakes for couples throughout Stockton-on-Tees and Teesside. From timeless buttercream designs to modern luxury wedding cakes, I'll work with you to create a beautiful centrepiece for your special day.
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Yes! The minimum order is a box of 24; these start from £100. If placed alongside a ‘main’ cake order then I can accommodate a box of 12 to match the theme. Flavours must be chosen from the CLASSIC range listed on the Flavours page, only 1 flavour to be chosen per 12 cupcakes.
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I offer 2 ranges of sponge cakes. CLASSIC: vanilla, chocolate, zesty lemon, zesty orange, salted caramel, chocolate orange. INDULGENT: Red Velvet Cake, White Chocolate & Raspberry, Baileys.
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The smallest cake I offer is a 6” Round, this provides approximately 15 dessert sized portions. For children’s parties I recommend an 8” round as this is a good-sized cake to create an eye-catching centrepiece and will provide approximately 25 dessert sized pieces or 50 dainty finger portions. My most popular sized 2 tier cake is made up of 5” & 7” round cakes.
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Every cake is individually priced based on the size, flavour, and level of decoration. There is no set price list. The minimum order value is £120. Contact me for a personalised quote for your celebration cake, birthday cake, or wedding cake in Stockton-on-Tees, Teesside.
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Yes. A non-refundable, non-transferable deposit is required to secure your booking. This is payable via bank transfer to the account details provided, within 3 days of receiving your quote. Without payment within this time, the space in my diary becomes available to other customers. Your cake order is confirmed once the deposit has been received. This secures your booking for that specific date and cannot be changed to another date or another booking. By paying the deposit you are agreeing to my terms and conditions. So, with this in mind please read my terms and conditions in the ‘Small Print’ below before placing your order.
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For birthday and celebration cakes the balance is due the day before collection or delivery. For wedding cakes the balance is due at least a month before your wedding date.
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I don’t currently produce allergen-free cakes. All of my cakes are baked with dairy (butter and milk), free-range eggs and wheat products (flour). They are made in a kitchen where common allergens, including gluten, milk, eggs, and soy, are regularly used. For this reason, I cannot accept orders for customers with food allergies. However, if there is an intolerance, for example, to strawberries or raspberries please mention this at the time of ordering so I can adjust the jam I’m using if you’re having a vanilla cake.
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Cakes are available for collection by APPOINTMENT ONLY from my address in Ingleby Barwick, Stockton-on-Tees, TS17 5AH.
Once your collection time has been agreed, please arrive promptly. If you are running late, please let me know as soon as possible.
Before leaving, please check that you are happy with your order, as responsibility for the cake passes to you once it has been collected.
To transport your cake safely, place it on a flat, level surface in your vehicle, such as the boot or passenger footwell. Avoid placing cakes on seats, as they can move during the journey. Keep your vehicle cool and avoid exposing the cake to direct sunlight or excessive heat. Take the cake straight home or to the party venue, don’t drive around unnecessarily with it in your car.
Once collected, I cannot accept responsibility for any damage caused during transport, storage, or handling.
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Store your cake inside the box provided, in a cool, dry place away from direct sunlight and radiators. Iced cakes should not be refrigerated in any situation.
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Your freshly baked cake is best enjoyed within 6 days. Keep it in its cake box and press a piece of clingfilm or tin foil against the exposed cake to prevent it drying out.
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It may sometimes be possible to arrange delivery for your cake; but this is only available upon request and a small charge will apply. (Please note - once a cake has been collected/delivered the customer/venue is responsible for any accidental damage incurred).
Collection is the preferred method due to time constraints for birthday and celebration cakes, however delivery is recommended for ALL Wedding Cakes.
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If you need to make changes to your order, please contact me as soon as possible. I'll do my best to accommodate changes before work begins. Extra details or decorations may increase the price. If there is a complete change of design this my incur an additional cost due to the time it takes to work on a new design.
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All cakes are made to order and your booking reserves a specific date in my diary. For this reason, all deposits are non-refundable and non-transferable.
Once your order has been confirmed, I am unable to transfer your booking to an alternative date if your event is postponed or cancelled. Please ensure you are happy with your chosen collection or delivery date before placing your order.
If you choose to cancel your order at any stage, no refund or credit will be issued.
Cancellations for wedding cakes are slightly different to celebration cakes so please refer to my terms and conditions in the small print below for more detailed information.
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Due to time constraints cake tasting consultations are only available for Wedding Cakes. These are only available upon request and for orders over £500.
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I have a beautiful range of cake stands available to hire, providing the perfect finishing touch to your cake and helping to complete your cake table styling.
As each stand is designed to accommodate different cake sizes and weights, I’ll be happy to help you choose the most suitable option for your cake.
A small hire charge applies to all stands and accessories. A refundable security deposit is also required, which will be returned once the stand has been safely and promptly returned in its original condition.
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We’re proud to have achieved a 5-star food hygiene rating from Stockton Borough Council, the highest possible rating. This reflects our commitment to maintaining excellent hygiene standards, cleanliness and food safety, so you can enjoy our services with complete confidence.
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The use of fresh flowers is possible, however please note - certain types of flowers are not suitable due to pollen, poisons in the sap when cut etc. Some flowers can seem safe but are classified as toxic when in contact with something edible. I don’t specialise in working with fresh flowers so would recommend speaking to your florist with regards to getting flowers taped into arrangements for me to place on the cake.
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I appreciate that all the major supermarkets now offer reasonably priced birthday and celebration cakes, even wedding cakes, however I would like to highlight that my prices reflect the bespoke service you will receive; the quality of ingredients used, research, design and the amount of time taken to create a unique cake to meet your specific requirements. Thank You.